Frequently Asked Questions
What is the refund policy for seminars?
If you are unable to attend, we will refund your registration (minus a $50 processing fee). There is no charge to transfer a registration fee to another person, provided the request is made at least two business days before the event. The original registrant must submit the replacement's name and contact information in writing to firstname.lastname@example.org
No refunds of transfers will be made unless requested at least two business days prior to the event date. Cancellation requests made less than two business days before the event and no shows will result in forfeiture of the entire registration fee.
What is the refund policy for webinars?
If you are unable to participate in a webinar for which you are registered, you may have a substitute participate. Webinar registrations are not refundable because they are recorded and can be accessed after the live event.
What is a Webcast?
A live broadcast that happens in real-time and has a specific start time. A webcast incorporates video, audio, supporting material, and usually has presentation slides included.
What is an On-Demand program?
An on-demand program is a recording of a webinar or webcast event that is accessible at your convenience; this format may be paused or stopped, and if you choose, taken in segments over time.
Catalog Search and Registration
How do I search the catalog to find programs or products that interest me?
You may narrow your search by dragging your cursor/mouse over the "Browse by Delivery Type" pull down located in the top, left corner of the catalog home page. Here, you can limit your search to the delivery type you wish to view.
How do I select the program(s) that I want to register for?
When you click on the title of the program there will be an "Add to Cart" or "Register Now" button to the right of the course details, click this to add the item(s) to your account. You will be brought to a Pricing Page that will list your pricing options. You will need to sign into your member account in order to receive the correct member pricing for your jurisdiction(s). Follow the checkout prompts to complete your registration. Hover over “Hello, [Your Name]” to access your account and registrations.
What if I need more information on a program or product?
Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.
How do I view my registrations?
Find "Hello, Guest" and sign in with your member credentials. Once logged in this will say "Hello, [first name]" followed by "My Account." Click here. By default, you will see a list of your registrations organized first by events that have a future live date and then followed by your newest to oldest by registration date. Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile.
Log-in and Program Access
How can I create an account?
An account can be created through the Wisconsin Medical Society website. Click here for more information, and to create an account.
Log-in and Access to Live Programs:
1. Navigate to the catalog home page
2. Hover the mouse over "Hello, Guest" in the top right corner and click "Sign In." The "Hello Guest" button will change to "Hello, [Your Name]"
3. If not redirected automatically to the My Products page, you can always find it by hovering your mouse over "Hello, [Your Name]" in the top right corner and clicking "My Products" on the menu.
4.Once on the My Products page, locate the appropriate program and launch.
What are the minimum system requirements for viewing a program online?
What do I do if I do not meet the minimum system requirements?
You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.
IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.
How do I watch (launch) my program?
If the course is a playable format, when in your account, you will see a large "Play" button. The Play button is what you use to watch your program. On-Demand products can be accessed at your leisure. If you are connecting to a live program (webcast/webinar), you will not be able to start the program until the date/time listed in the product details. If the program is a Zoom Webinar, the “Play” button will open a window with the corresponding Zoom link. Downloadable content will have a green "Download" button that you press to either play the content from the site, or download and save to your computer.
When I click on the “Play” button, nothing happens. What should I do?
When you click the green 'Play' button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.